FAQ – General

Who will make changes to my website in future?

This depends on the package that we have agreed upon. Typically, you will be quoted a price for the design and build of the website and then a separate, recurring fee for support and maintenance. Once your website has been designed, built, tested and is live on your domain, any changes required from that point on are part of the support and maintenance package. If you are paying a fixed fee for this, then I will make the changes for you as part of that agreement. Your package will usually include a certain number of hours per month. If you are not paying an ongoing fee, I would still be happy to make changes for you and this will be at the hourly rate of €40. There is no tie in, so if you want to engage another developer to make changes for you, that is not a problem.

However, I know that some website owners prefer to have the control to make changes themselves. Perhaps you want to be able to add weekly blog posts or add new products to an online shop. We will always discuss your requirements in advance and if it is important to you, to be able to make changes yourself, then I will include this requirement into the design and train you/your staff on how to make those changes.

Can I keep my email address?

If you already have a website/domain and you also have an email address as part of your domain (such as [email protected]), the redesign of your website will not affect this. If you are moving to our hosting, as part of your redesign, then you can still keep your email address. We will check your current hosting and should be able to transfer your emails relatively easily.

FAQ – Technical Jargon


A domain name is the www.domainname.com address of your website. These names can be bought from a Registrar (usually for 1, 2 or 3 years) and they must be renewed periodically. If you would like to find an available website address, you can do so by searching for “register a domain” online.


Your website is made up of lots of files and data and this needs to be stored somewhere. Hosting is the “filing cabinet” where all of this data is stored. You could think of it as a giant computer in a warehouse somewhere. That giant computer contains lots of data about lots of websites. A good hosting provider makes sure the giant computer is locked away safely and that there are guards on the door, to stop intruders. They will also make sure that all of the data on that big computer is copied to another separate location, just in case something were to go wrong inside that warehouse.

Responsive Design

You might call this “Mobile Friendly”.

Responsive design is a term used by designers and developers to show that they have considered how the website will look on varying screen sizes, such as mobile phones, tablets and large desktops.

The design of the website will typically change to suit the size and dimensions of the device. Today, since so much online activity is done on mobile phones, responsive design has become standard, and if you are in the market for a new website, you should expect it to be responsive. Having said this, there are still plenty of websites out there, that don’t work well on mobiles!


SEO (Search Engine Optimisation) is the process of trying to get your website to appear at the top of the list in a search engine when someone searches for a certain term.

For example, when you type “removal company london” into Google, you are shown a long list of results. Typically, some of these entries will be highlighted as sponsored links (which means someone is paying to be displayed). Following that, you have the “natural listing”. In deciding which websites to show at the top of that list, Google uses complex algorithms. If you know what the algorithms are looking for, you can improve your website’s ranking in the list. In the simplest of terms, all pages should have meaningful titles, descriptions and content. But it is much more complex than that. In fact, it is so complex that there are actually companies offering services which are entirely dedicated to improving the SEO of websites. Having said that, most web developers will know basic SEO and may implement this as part of the development of your website.

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